RooCruit Candidate:
Roo0566
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About the Candidate
Highly experienced in customer relations with over ten years in sales, customer service, accounts management, and overall client/customer satisfaction across a broad spectrum of industries. Extensive knowledge and experience in retail operations management, with a demonstrated history of successfully managing some of South Africa’s leading home improvement brands’ sales teams and retail outlets.
Area of Expertise
Relationship Building, Excellent Communication (Verbal and written), People and Performance Management, Report Writing, Content Writing, Persuasion, Relationship Building, Excellent Communication (Verbal and written), MS Office, CRM Systems (SAP, Kerridge, Smart Sales)
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
11
Current and Previous Roles:
Relevant Experience
Job Title: Sales Manager/Accounts Manager
Duration: 11
Key Responsibilities: Managed branch sales, customer service, financial resources, and record-keeping.
Grew sales by ensuring key clients are satisfied with products and services.
Handled customer relations issues, ensuring quick resolution, and client satisfaction.
Resolved problems with customers to maintain relationships and increase return customer base.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Ensuring client needs are understood and satisfied.
Identifying and managing prospect opportunities.
Providing leadership to sales team.
Achieved annual sales growth of over 35%.
Grew annual gross profit margins by additional 1.5% consecutively over 2 years.
Developed and executed sales strategies to meet and exceed set monthly and annual targets.
