RooCruit Candidate:
Roo5025
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About the Candidate
Leads the team to be number one in sales, Net Promoter Score, Customer Satisfaction, First Call Resolution with low handling time
Area of Expertise
Team Management, Sales, Engineering, Leadership
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
8
Current and Previous Roles:
Relevant Experience
Job Title: BPO supervisor
Duration: 8
Key Responsibilities: Handles Team(15 agents)
Coach agents about their metrics, Net Promoter Score, Customer Satisfaction, First Call Resolution, Average Handling Time, Non-talk time
Taking Supervisor calls
Calibrating calls with the clients
Activate new accounts
Expert in porting a telephone number(wireless and wireline)
Developed a track record of monthly and quarterly add a line sales
Developed training methods that allow the “Add a line” team to surpass sales quotas
Manage customers account
Handles billing inquiry(First bill explanation, pro-rated charges, one time fees, expired promos)
Resolve customer complaints
Probe and discover the needs of the customer and recommend the appropriate service on their service
Perform troubleshooting on the phone issues
Provide customer a remarkable experience through pit on the call Build connections and rapport to the customer
Provide one of a kind experience on every call
