Roo1031

Key Responsibilities: Be a strategic partner to clients

Serve as the day-to-day point of contact

Manage client expectations and strategies from inception to delivery

Ensure client satisfaction by managing overall account health while actively managing risk

Coach account manager and Franchise sales account managers on successes.

Collaborate with internal departments to ensure the delivery of timely quality work

Ensure account profitability and efficiencies while utilizing agency resources

Work towards heightening the client’s trust in the agency and its internal team members

Provide regular reports and status updates to ensure each client is aware of the value being delivered

Maintain a business development mindset, partnering with the Client Success Director to discuss any opportunities to increase current client revenue or potential new business

Manage all billing changes including new services, reduction in services, and cancellations

Responsible for obtaining client approvals for all new estimates and change orders

Communicate rapidly and effectively with all parties involved in the projects

Stay on top of industry trends in order to stay on the cutting edge

Assist sales team with presentations and proposal development